As an Operations Manager, I already have a lot of browsers open and different systems to use.
Gravity solution comes with a large-screen monitor in your office, so you can instantly take action with the real-time Operations Dashboard.
I don’t want to overhaul my current office IT systems. What does it take to implement this system?
The Gravity platform is a standalone system, which means it doesn’t require integration into, or overhaul of, current systems. We install the hardware, give wearable tags to the practice, and set up the analytics dashboard according to what the practice wants to understand.
I don’t want to disrupt the way our providers work.
Our algorithms are designed to support your providers, and suggestions from our platform do not suggest alterations in provider behavior.
How long does training take? We can’t afford any downtime in our facility.
Installation takes one day. All the clinic needs to provide is a WiFi connection and an updated floorplan of the practice. We plug the sensors into the outlets in each room for which the practice wants data, and that’s it – you are ready to begin.
How much maintenance do we need to do on the system?
We conduct all the maintenance and IT support, so your IT staff doesn’t have to do any extra work.
Will check-in and check-out add extra time to the day?
Check-in is a one-touch screen, and check-out is zero touch. Which means virtually no extra time added to the day.
I don’t think our doctors/patients will want to carry sensors/tags.
For patients, we have not had any negative reaction. When we hand the tag to them, we train the front desk to tell the patient “this is to track your wait times so we can reduce them.”
For doctors, improves their reviews and long-term improve their patient flow.
For medical staff, prevents them from wasting time trying to find the Provider or other staff.
Can we talk to someone/other providers?
Yes. We can set you up with a phone call with other providers.
We have efficiency tracking through our EHR/EMR/PM
Ours tracks the Provider, Staff, Patient, Room use, through every point of their visit- from check-in to check-out, autonomously, no extra work needed. Our clients use the Gravity to enhance, NOT REPLACE, their EHR or PM system.
In terms of the actual hardware sensors, every employee will be receiving one?
Does the tracking happen only in the facility? If they leave and have it on them will it track them outside of the facility?
No, tracking only happens inside the facility where we deploy the sensors.
2- Tag that the employee carries
We purposefully do not put any of the sensors or track anyone in the bathrooms or any place where people would expect to have reasonable expectation of privacy. Only in exam rooms and where patient care takes place.
Has there been any pushback from the facilities where you have deployed this service thus far in terms of employees issues with having this tracking on? Or has there been any barriers in the HR department or compliance in terms of HIPAA that you could speak to?
We have not had a single complaint. The reason behind that is because we are solving a problem for their employees as well. We all know they are expected to do more by management. They can see from the data we showed them that we are helping them improve their processes.
Over what period of time have you identified this particular money opportunity? 1 month and one center?
This data is over one month time period in one center.
Do you have the opportunity to go back to this center and identify what they have done, if anything to see if this has been proven or realized?
We don’t just want to tell you what the problem is and walk away. We want to show you the problem and how big it is, and help you solve them using technology and automation. We have broken down our product and solution in 3 phases.
Phase 1: Collecting data and showing you where the problems are. Get ahead of the problem before it gets worse.
Phase 2: Deploy the second part of it based on the data we’ve collected and the models we make. Give the tools to operations manager and show them how you can go and start optimizing. Connecting to the patients. Increase patient throughput by one patient per day.
Phase 3: As we show them you will see the improvements on the data and recognize the revenue as they are moving up.
How would your service benefit us if we know what the issue is and are already in the identifying solutions stage?
They have identified the issues internally using their current system, and are concentrating on cancellations
They have the right training, implementation, and idea to solve that focus
They are identifying innovative ideas to decrease the overall issue, alerting the right people of how big the downtime loss is. Capability to get ahead of the problem, detect and enforce the changes you want to make so you see the difference.
How, if there is any way, can any employees gain the system?
For example, if there’s nothing on the schedule but we have a walk-in x-ray, and the tech is in that room, how does your service calculate that?
The tag itself will track will every location of your technician, the status of the room, or if the technician is outside of the building. We know where the patients and equipment are if mobile. If anyone is free, they will be alerted to see if the patient is ready. Other similar AMR's do not have access to this type of data.
Is the data, or patient ID a data file that you need on a daily or weekly basis since things change real time so frequently? Is that something that’s intertwined with our E-RIS on a daily basis?
3 phases so for each phase we can start delivering value and you can see it progress as well.
Phase 1: Schedule upload, file uploads that we can automate. Reduces risk.
Phase 2: HL7 Interface, support with radiology EMR's like Merge. Start automating it so we can do things as real time as possible as people make changes in the appointment. Take more risk to integrate but you're getting additional value to see the real time automation of the product.
Phase 3: Full automation, scheduling upfront back, moving patients in and out, and prioritizing them will be fully automated to to maximize your throughput.
Do I have the ability to turn on ALL review so I can do QA reporting?
Yes. Everything in the platform is completely configurable, according to whatever the practice is looking to track.
How do you know what the appointment type is for that patient?
We, 1) either collect that information from the EHR/EMR, or 2) select that information when the patient walks-in
What if the doctor/Provider catches up?
Our system only offers a fixed amount of nudges per day. Additionally, the system will learn the flow for each Provider and learn/understand when to nudge patients, and for which Providers.